This Privacy Policy ("Policy") describes how ALLOBIKE ("we", "us", "our") collects, uses, and protects the personal information you provide to us when using our bike rental platform, including our website and mobile app.
By registering a new account, logging into your account, or using any of ALLOBIKE services, you directly agree to This Privacy Policy.
1.1. Personal Information: When you use our platform, rent bikes, or subscribe to our subscription plans, we may collect personal information such as your name, email address, phone number, billing address, and payment information.
1.2. Usage Information: We may also collect information about how you use our platform, including your interactions with our website and mobile app, IP address, browser type, National card (Carte nationale) and device information.
2.1. We may use the personal information we collect for the following purposes:
- To process and fulfill your bike rental reservations and subscription plan subscriptions.
- To communicate with you about your rentals, subscriptions, and account activities.
- To provide customer support and respond to your inquiries.
- To improve our services and personalize your experience on our platform.
- To send you promotional offers, updates, and other marketing communications, where permitted by law.
3.1. We are committed to protecting the security of your personal information and have implemented appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
4.1. We may share your personal information with third-party service providers and partners who assist us in providing and improving our services, processing payments, or conducting marketing activities on our behalf.
4.2. We may also disclose your personal information if required by law or legal process, or if necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
5.1. You may choose not to provide certain personal information, but this may limit your ability to use certain features of our platform or complete rental reservations or subscription plan subscriptions.
5.2. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or contacting us directly.
6.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
7.1. Our platform may contain links to third-party websites or services that are not operated or controlled by us. This Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices.
8.1. Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18 without parental consent. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information.
9.1. We reserve the right to update or modify this Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website or mobile app.
10.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@allobike.ma.
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